Returns & Exchange Policy
Last updated: September 2026
Overview
We assess requests according to the type of item, its condition and whether production or personalisation has begun. Nothing in this policy limits rights that cannot lawfully be excluded.
Ready-to-Ship Standard Products
For an unworn, unaltered ready to ship standard product, contact us promptly after delivery before returning anything. The item must remain unused and in its original condition with its packaging and supplied documentation. We will confirm whether a return or exchange is available and provide instructions.
Made to Order Products
Made to order pieces are produced after an order is accepted. Return, exchange or cancellation availability depends on the production stage and whether the piece can reasonably be offered to another customer. Please contact us as soon as possible so we can review the order.
Bespoke and Custom Products
Bespoke and custom products are created to an individual brief, measurements or specifications. Once the design or CAD is approved and production begins, they will generally not be eligible for return or exchange for change of mind. Any cancellation request will be reviewed against work completed and costs already committed.
Engraved or Personalised Products
Engraved, resized or otherwise personalised products will generally not be eligible for return or exchange for change of mind. This does not affect the treatment of an item that is defective or supplied incorrectly.
Defective or Incorrect Items
If an item arrives damaged, appears defective or differs from the confirmed order, contact us promptly with the order details and clear photographs. We will assess the item and, where appropriate, arrange inspection, repair, replacement or another remedy consistent with applicable law.
How to Make a Request
Call +971 56 375 7867 or message us on WhatsApp. Do not send an item until return instructions have been confirmed. Unless the item is defective or incorrect, approved return-shipping costs and risks may be the customer's responsibility.