Refunds & Cancellation Policy

Before Production Begins

Contact us promptly if you wish to cancel. A cancellation request made before production begins will be reviewed against the order status, payment terms and any costs already committed. We will confirm the available outcome in writing.

After Production Begins

Once materials have been committed or production has begun, cancellation may not be possible. Any refund will depend on the work completed, recoverable materials, supplier commitments and the confirmed order terms.

Bespoke, Custom and Personalised Orders

Bespoke, custom, engraved and personalised pieces are made to an individual specification. Once design or CAD approval is given and production begins, these orders will generally not be cancellable for change of mind.

Refund Processing

If a refund is approved, it will normally be returned through the original payment method where possible. Bank and payment-provider processing times are outside our control, and any applicable timing will be confirmed when the refund is arranged.

Returns and Exchanges

Eligibility depends on whether an item is ready to ship, made to order, bespoke, personalised, defective or incorrect. Please review the dedicated Returns & Exchange Policy before sending any item back.

Shipping and Delivery

Production time and courier transit time are separate. Current manufacturing and delivery information is set out in our Shipping & Delivery Policy.

Contact Us

For a cancellation or refund request, contact us as soon as possible and include your order details:

• Phone: +971 56 375 7867
• WhatsApp: +971 56 375 7867